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Insurance Advisory Service
  • Home
  • Our services
    • Our Client Journey
    • Personal Insurance
      • Income Protection Insurance
      • Life Insurance
      • Total and Permanent Disability insurance
      • Trauma Insurance
      • Health insurance
      • Home Contents Insurance
      • Motor Insurance
      • Landlord Insurance
    • Business Insurance
      • Business Expenses
      • Business Interruption
      • Business Property
      • Buy Sell Agreements
      • Commercial Vehicle
      • Cyber Protection
      • Group Income Protection
      • Key Person
      • Management Liability
      • Marine Transit
      • Professional Indemnity
      • Public Liability
    • Financial Advice
      • Estate Planning
      • Investments
    • Superannuation
      • Retirement Planning
      • Self Managed Super Funds (SMSF)
      • Wealth Accumulation
  • Resources
    • Videos
    • EOFY
    • E-Books
  • News & views
  • About
    • The IAS approach
    • The IAS Investment Philosophy
    • Case Studies
      • Trauma Insurance Case Study
      • Business Property Insurance Case Study
      • Business Interruption Case Study
      • Superannuation Case Study
      • Workers' Compensation and Income Protection Case Study
      • Contract Review Case Study
    • Testimonials
    • Affiliates
    • Frequently Asked Questions
    • Compliance

Compliance

Compliance – an overview

Insurance Advisory Service have our own Australian Financial Service License (AFSL). As an AFS licensee, we have a general obligation to do all things necessary to ensure that we provide our financial services efficiently, honestly and fairly. This is to ensure that you “the client” are looked after and treated with respect and fairness.

We have specific obligations relating to:

  • conduct and disclosure
  • the provision of our financial services
  • the competence, knowledge and skills of our responsible managers, as well as their good fame and character
  • the training and competence of our representatives
  • ensuring our representatives) comply with the financial services laws
  • compliance, managing conflicts of interest and risk management
  • the adequacy of our financial, technological and human resources, and
  • our dispute resolution and compensation arrangements

We must comply with the conditions of our licence as well as the Corporations Act 2001.

Insurance Brokers Code of Practice

All reputable professions are governed by a strong Code of Practice – and insurance broking is no different.

The Insurance Brokers Code of Practice is an agreement between NIBA and its members (and other brokers who subscribe to the Code), which sets out the minimum service standards that clients can expect from brokers. It also outlines how complaints and disputes regarding potential breaches of the Code can be resolved.

The Code aims to:

  • build professional competence in the broking profession; and
  • increase consumer confidence in insurance brokers – and the role they play in the insurance process.

Financial Services Guide (FSG)
The Financial Services Guide (FSG) is an important document. It is designed to assist you in deciding whether to use any of the financial services offered by us, as described in this FSG. We are required to give you an FSG if we provide certain financial services to you and you are a retail client.

Download: Financial Services Guide

Terms of Appointment & Uninsured Risks

It is our pleasure to confirm your appointment of our company as your insurance broker. We would like to takethis opportunity for our mutual benefit to record the terms of our appointment and to advise you of matters arisingunder The Insurance (Agents & Brokers) Act 1984 and the Insurance Contracts Act 1984.

One of our roles as your adviser is to highlight areas where you, may have an exposure to loss but are presentlyuninsured. The link below has a summary of some common insurance examples that may assist you to identify riskareas you hadn’t previously thought about insuring.

Download: Terms of Engagement/Appointment

Statement of Advice (SOA)

A document that sets out the advice given to a consumer by their licensed financial planner or adviser. It must include the basis on which the advice is given, details of the providing entity, and information on any payments or benefits the adviser or licensee will receive.

Privacy Policy

You can access our privacy policy here.

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ABOUT US

Incorporated for over 40 years ensures experience, knowledgeability and skill at identifying unforeseen risks and producing effective strategies. Unlike most brokers, we do not rely upon mathematical formulas or statistical models generated by computers to produce solutions– we believe every client is unique and our approach is tailored accordingly.

CONTACT US

Street Address
Level 2, 273 Alfred Street
North Sydney, NSW 2060
Postal address
PO Box 1073
North Sydney, NSW 2059
Call: (02) 8268 2900

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